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Capita forced to give GPs extra time to submit pension forms after website errors

Errors with the Capita-run Primary Care Support England (PCSE) pensions submission website led to GPs struggling to submit their pension forms, Pulse understands.

The problems occured yesterday – the deadline day for GPs to submit their annual certificates and self-assessment forms.

Capita admitted there had been some ‘intermittent issues’ due to the volume of GPs trying to submit forms, and were forced to grant GPs a deadline extension, after initially refusing.

One GP said he had been struggling to submit the forms for days, and was forced to take a day off work to try and get them in on time.

Capita told Pulse the problems stemmed from the volume of GPs trying to submit ‘last minute’, but said it was ‘not a big issue’.

When initially asked if GPs would get a deadline extension, Capita said the issues should not effect GPs being able to submit on time.

However, following Pulse enquiries, a spokesperson said: ‘We have experienced some intermittent issues due to the volume of traffic on the website.

‘While it is now working, we have extended the deadline to submit pension forms until 5pm on Monday and apologise for any difficulty this may have caused.’

This comes after the partnership review – released last month – called for on the ongoing problems with Capita’s management of pensions to be ‘urgently resolved’.

Last year, the BMA said it would support practices in taking legal action against Capita, saying the issues, relating to patient record transfers and processing payments, were ‘unacceptable’ and had gone from ‘bad to worse’.

More to follow…