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CQC survival guide part 5: ensuring your services are well led (1 hour)


In the final part of our series on CQC inspections, Carole Cusack explains how to show your practice has good leadership.

This module offers advice on showing CQC inspectors that your practice has good leadership, including:

  • What evidence to present

  • Ensuring you have a statement of purpose

  • Demonstrating your staff are clear about their roles 

After reading this article you will be asked to record your learning points and some action points to earn a suggested 1 CPD credit. Below are some suggested questions to reflect on as you work through the module: 

  • Do you have, readily available, key forms of evidence such as care pathways, and that you can show they follow recent NICE guidelines. (How do you ensure that you are up to date with the latest clinical guidance? Who processes new NICE guidance and how?)
  • Have you compile data on your practice population, and does your practice reflect its needs?
  • Have you done recent audits that show you are a responsive practice, such as an audit of complaints that shows improvement in a particular area?
  • Do your policies show that your practice is responsive? Check policies on complaints and access in particular.
  • Have your staff had training in working with people with disabilities, and information governance?