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NHS mail down for most of day due to ‘network error’

The email service was down for most of Monday following a network error.

The Health and Social Care Information Centre (HSCIC), which provides the service to GPs, said it is up and running again although some users may experience delays created by the backlog of emails accumulated while the service was down.

An HSCIC spokesperson said on Monday evening: ‘We were made aware of an issue earlier today affecting users accessing NHSmail caused by the network. We worked with our supplier, BT, to fix this issue as a matter of urgency and service has now been restored, although some users may experience delays as the backlog of emails is processed.

‘We apologise for any inconvenience caused.’

But Family Doctor Association chair Dr Peter Swinyard joked via Twitter: ‘No email all day. A peaceful Monday. Please don’t hurry to repair it! #nhsnet’