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GPs requesting ambulance will have to provide a score for level of emergency



GPs and other healthcare professionals requesting emergency ambulances for patients across England will have to provide a ‘score’ or clinical reason for calling from next month. 

The BMA has warned these new rules could risk patient safety and has said they ‘must not’ be used as a barrier to accessing an emergency ambulance. 

It comes after a Pulse investigation found that patients who need an ambulance at a GP surgery are routinely facing waits twice as long as patients who call 999 from elsewhere.

A National Early Warning Score (NEWS) is calculated based on the severity of symptoms. It was first produced by the NHS in 2012 and was updated to the latest version in December 2017 to deliver a more standardised response to acute illnesses.

The latest version – called NEWS2 is an assessment of the six vital signs: respiration rate, oxygen saturation, systolic blood pressure, pulse rate, level of consciousness or new confusion and temperature. The GP will be expected to give each factor a score, with a higher number reflecting how much the symptoms vary from the norm. 

The guidance from NHS England said: ‘This information should be communicated to ambulance dispatch when requesting an ambulance. If possible the patient’s NEWS2 score is to be calculated, recorded and also handed over to ambulance clinicians and upon arrival in the receiving unit.’

A NEWS2 of seven or more may trigger a level 2 ambulance response time, which is 18 minutes. But if the score is less than seven or unknown, the GP or HCP will be asked to give the clinical reason for calling an ambulance.

A level 1 ambulance response time, which is seven minutes, is reserved for life-threatening conditions requiring immediate assistance like cardiac arrest, cardiovascular collapse, and airway compromise.

A NEWS2 is not required where the patient is under 16 years and/or pregnant or in ‘exceptional circumstances’.

The new guidelines have been issued by NHS England and NHS Improvement, after pilots were successfully run by the North West and West Midlands ambulance services. The pilots will now be rolled out nationally for all ambulance trusts to implement.

The BMA said the new guidelines could compromise patient safety.

BMA GP Committee deputy chair, Dr Mark Sanford-Wood, said: ‘GPs have had concerns about the pressures their colleagues in ambulance services are under and the impact this can have on response times. Whilst this guidance aims to improve the current situation it must not add to the burden already carried by clinicians working hard to care for patients in urgent situations.

‘Given the pressure that GP services are currently under it is important to note that the guidance relating to NEWS2 scoring is not obligatory and must not be used as a barrier in accessing this vital service and that crucially patients are able to access the urgent care they need.’

Other information that will be required when making a call to an ambulance includes:

  • Patient demographics (name, DOB, NHS Number, address, etc)
  • Mobility (e.g. walking, wheelchair, stretcher)
  • Infections/risk of infection
  • Clinical interventions necessary and escort requirement
  • If the patient can travel in an ambulance with other patients
  • Booking HCP’s direct telephone number, name and role or deputy
  • Patient’s telephone number (admissions)

The guidance highlighted that while a dedicated phone number for HCPs will be set up, they can still call 999 in immediately life-threatening emergencies.

It follows the death of a child who died after an ambulance took an hour to reach her at a practice in Cardiff, despite a GP requesting paramedics arrive within eight minutes