This site is intended for health professionals only


In full: NHS 111 Easter SitRep report



Click here to download the spreadsheet.

Please note, the document states that on 31 March it took 30 minutes for a call to be answered in Inner North West London (INWL). The provider, London Central & West Unsheduled Care Collaborative, have informed us that this was a mistake in the forms which they submitted to NHS England and this should read 13 minutes and 18 seconds.

Read the original story here: Delays, abandoned calls and an 11-hour wait for a call-back: Leaked document reveals the extent of NHS 111 performance issues