The RCGP's clinical champion for urgent and emergency care, Dr Agnelo Fernandes, explains how the '111' number could help improve the standard of out-of-hours care.
Pulse deputy editor Nigel Praities spoke to Dr Fernandes at his surgery in Croydon - and also asked about recent concerns over patient safety, and what the Conservatives' plans for practices to take on responsibility for commissioning out-of-hours care could mean for GPs.
Interview with Dr Agnelo Fernandes Dr Agnelo Fernandes speaks about the new '111' number and the safety of out-of-hours care
