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Name Hillsgarth Surgery, Unst, Shetland Islands

List size 600

Full-time equivalent GPs 1

Nearest hospital 2-hour drive

Working in Unst provides great professional satisfaction

Our work is varied and challenging, and GPs get to use the whole gamut of their medical skills from good bedside manner to emergency medicine. We’re on call for all emergencies and look after patients all the way to the helicopter – or the mainland if necessary.

Distances between services are a problem

Agencies such as Women’s Aid and drugs and alcohol services are based in Lerwick, Shetland’s main town, which is two hours’ drive away, and patients have poor access to the range of services that the average practice would be able to provide. But we know all our patients well and we offer the advantage of great continuity of care.

Confidentiality is a major challenge

We have a system that ensures staff don’t have to handle any records or results that relate to their families or close friends. Having two part-time practice managers allows them the option to take over from each other when confidentiality becomes an issue, and we also offer patients the chance to specify that only a GP or nurse can read their records.

Staff consult with the doctor on the neighbouring island of Yell if they have a problem that they wish to keep confidential.

We don’t have to compete for funding in the way practices might have to down south

However, we need to budget for equipment like centrifuges and for near-patient testing because we are such a long way from hospitals and pathologists. We don’t get the economies of scale that big practices get, but we find ways to reduce costs.

Technology helps us deal with the problems of remote medicine

We stay in touch with other GPs in Shetland by using videoconferencing equipment. We encourage consultants to offer review appointments and we facilitate this with consultants via video link, as well as with the A&E department if we need help treating an unusual injury. It takes more than a day to travel to hospital in Aberdeen and back, so if the appointment’s only supposed to be 10 minutes this saves patients time and saves the health board money.

Temporary patients are taking up more appointments at our practice

Shetland and Unst are attracting more tourists and particularly in the summer months we face a rise in workload. Last week, we had three temporary patients during one morning session. Non-local patients usually attend for acute problems or minor injuries, but they often want to discuss chronic problems or general health ‘while they are here’. But we don’t get reimbursed for treating them, and it would be inappropriate to do so.

Most GPs in this environment love what they do

It used to be that the islands were a second choice for new GPs, who came only when they couldn’t find a position in towns and cities. But now GPs can see the attraction of rural practice – particularly those who are looking to get out of mainstream general practice and go back to more traditional family medicine.

We usually find prospective GPs through word of mouth or candidates get in touch directly. We recently had a GP spend a couple of weeks with us on sabbatical, which helped a lot.

There are advantages to having a small pool of candidates for vacancies

Our practice staff are often overqualified (our receptionist has a PhD, for example) and we also have the advantage of knowing most candidates in a personal capacity before we recruit them. That said, we obviously have fewer candidates to choose from.


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