This site is intended for health professionals only

Goodbye ego, hello better care

The best doctors in the world still have bad consultations. Sometimes you just start off on the wrong foot. The patient leaving in a flood of tears is usually an indication that this has just occurred.

On one of my medical placements I witnessed one such consultation.

A young woman in the early stages of her pregnancy had a per vaginal bleed and wanted a scan to see if the pregnancy was still OK. Medically speaking, a scan wasn’t indicated as the pregnancy was too early on to detect any changes. The doctors noted the ‘agenda’ as they later remarked, and said they were not going to ‘play the game’ and send the young woman for a scan. She was not happy about this.

Medically speaking, there was nothing the doctor could offer to the woman other than advice to go home and wait a little while before repeating a pregnancy test.

But nevertheless, to me, there was a lot that could have been done. This woman was scared and worried and a sympathetic ear and a tissue would have gone some way to making her feel better. The doctor I was with couldn’t see this. They were frustrated that the woman wasn’t taking their advice on board.

When the young woman began to cry I was waiting for the doctor to hand over a tissue.

‘Any second now…’, I thought, but it never happened. I wanted to give the woman a tissue and put my arm around her, but that would have meant physically placing myself between the doctor and the patient and interrupting a consultation I wasn’t really a part of.

But the truth is, I was a part of that consultation. I might not have been the doctor in charge but I was another person in that room who could have made that situation easier for that patient and I didn’t.

Hours later on my way home, I was still thinking about the consultation. I felt I had let that woman down. I could see what she needed and I sat there and did nothing.

After the consultation I immediately told the doctor what I thought. They took on what I said and agreed with it for the most part. All egos were put aside and the doctor genuinely reflected on how they could have done better in that situation.

It wasn’t about me or them. It was about the patient.

As a medical student it’s easy to feel in the way in the hospital environment or in a busy clinic. When the consultant is running behind, it takes a lot to ask the patients something or butt in and add something you think is relevant that in the end may turn out to be a very trivial thing.

At the end of the day, it’s worth it if it means that there is a better outcome for the patient.

But I regret not handing that patient a tissue. It’s a mistake I hope never to repeat again.

Dr Salma Aslam is an FY1 medical student in Bristol