Non-emergency, free, NHS healthcare telephone number. Four pilots of the 111 scheme were launched last year, with the Department of Health announcing in December that it would be rolled out across the country by the end of 2012. It will operate 24 hours a day, 365 days a year and will eventually replace NHS Direct www.nhsdirect.nhs.uk The 111 number is intended to take the pressure off the 999 service. Figures have suggested that up to half of calls to 999 do not need an emergency response.
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