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92% of patients satisfied with their GP

GP practices in Wales have received a resounding endorsement from patients, with 92% saying they were satisfied with the care they received from at their last visit, according to an official Government survey.

The results of the National Survey for Wales found 97% of patients agreed they were treated with dignity and respect and 89% agreed that they were given all the information they needed by their GP following their visit.

The survey asks Welsh people questions face to face questions on a range of local public services including healthcare, found that 92% were satisfied with the care they received from their GP at their last visit. Some 85% said the GP knew about their medical history.

Although the majority (94%) said it was easy to get to and from the GP surgery, a third (33%) of people who had made an appointment for themselves and seen their GP in the last 12 months said they found it difficult to make a convenient appointment, with patients in rural areas finding it more difficult than those in urban areas

Patients reported long waits for appointments, needing to make an early morning phone call to get an appointment and appointments not being available on the same day as the top reasons why it was difficult to get a convenient GP appointment.

Each question was answered by a sample of Welsh people which ranged from 2,500- 14,500 in size. A more detailed analysis of the results will be published this summer.