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GPs told to aim for 20% of patients using online services and apps

GP practices will be asked to ensure that at least one in five of their patients use at least one online service, under non-contractual terms agreed between NHS Employers and the GPC.

The GPC said it has agreed to promote in guidance a list of actions for GP practices to take in relation to digital services.

It said this includes increasing ‘uptake of patient use of one or more online service to 20% including, where possible, apps to access those services and increased access to clinical correspondence online’.

The GPC has also agreed to work towards ‘an increased uptake of electronic referrals to 90% where this is enabled by secondary care’, as well as ‘an increased uptake of electronic repeat prescriptions to 25% with reference to coordination with community pharmacy’.

Practices will also be asked to:

  • comply with the ten new data security standards in the National Data Guardian Security Review;
  • complete the NHS Digital Information Governance toolkit including attainment of level 2 accreditation, and familiarise themselves with the July 2016 Information Governance Alliance guidance;
  • continue uptake of electronic repeat dispensing with reference to CCG use of medicines management and co-ordination with community pharmacy;
  • improve sharing of data and patient records at local level, between practices and between primary and secondary care.

The GPC said the measures ‘will be taken forward through non-contractual working arrangements and which will be promoted in guidance’.